Privacy Policy

1. Introduction

Nines Global Buffet ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ninesrestaurant.co.uk/ and use our services, including table bookings, gift vouchers, and newsletters.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

 

2. Information We Collect

2.1 Information You Provide Directly

Booking Information: When you book a table through our website, we collect:

• Name
• Email address
• Phone number
• Date and time of reservation
• Number of guests
• Special requests or dietary requirements
• Payment information (processed securely through our payment provider)

Newsletter Subscription: When you sign up for our newsletter, we collect:

• Email address
• Any optional preferences you provide

Gift Voucher Purchases: When you purchase gift vouchers through our third-party provider GiftPro, we collect:

• Purchaser name and email
• Recipient name and email
• Payment information
• Message or special instructions

Contact Forms: When you contact us through our website contact form, we collect:

• Name
• Email address
• Subject matter
• Message content

2.2 Information Collected Automatically

Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to:

• Remember your preferences
• Track website usage patterns
• Improve our website functionality
• Provide personalized content
• Analyze website performance

Log Information: When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referrer URL
• Date and time of access

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your table reservations
• To send booking confirmations and reminders
• To process gift voucher purchases
• To send newsletters and promotional content (with your consent)
• To respond to your inquiries and customer support requests
• To comply with legal obligations
• To prevent fraud and enhance security
• To improve our website, services, and customer experience
• To analyze website usage and trends
• To contact you about special offers and updates (if you opt-in)

4. Legal Basis for Processing

Under UK and EU data protection laws, we process your personal data based on the following legal grounds:

• Contract Performance: To fulfill your booking or purchase requests
• Legitimate Interest: To improve our services, prevent fraud, and analyze website usage
• Consent: For marketing communications, newsletter subscriptions, and optional data processing
• Legal Obligation: To comply with applicable laws and regulations

5. Sharing Your Information

Third-Party Service Providers: We may share your information with trusted third parties who help us operate our website and provide services, including:

• Payment processors (for secure transaction handling)
• Email service providers (for newsletters and communications)
• GiftPro (for gift voucher processing)
• Hosting providers (for website maintenance)
• Analytics providers (for website performance analysis)

These third parties are bound by confidentiality agreements and use your information only as necessary to provide our services.

Legal Requirements: We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our customers or employees

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

• Booking Information: Retained for 3 years for record-keeping and customer service purposes
• Newsletter Subscribers: Retained until you unsubscribe
• Contact Form Inquiries: Retained for 1 year for reference purposes
• Payment Information: Retained according to payment processor requirements and legal obligations
• Cookies: Various retention periods as specified in our Cookie Policy

7. Your Privacy Rights

Under UK and EU data protection regulations (UK GDPR and Data Protection Act 2018), you have the following rights:

7.1 Right to Access

You have the right to request a copy of the personal data we hold about you.

7.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete information.

7.3 Right to Erasure

You have the right to request deletion of your personal data (subject to certain exceptions).

7.4 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller.

7.5 Right to Object

You have the right to object to processing of your personal data, including for marketing purposes.

7.6 Right to Restrict Processing

You have the right to request that we limit our use of your personal data.

To exercise any of these rights, please contact us using the information provided in Section 9 below.

8. Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and track website usage.

8.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality (session management, security)
• Performance Cookies: Help us understand website usage and performance
• Marketing Cookies: Used for targeted advertising and promotional content
• Analytics Cookies: Track website visitor behavior and interactions

8.2 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect website functionality.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Secure payment processing with industry-standard protocols
• Restricted access to personal data
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected information from a child, we will take steps to delete such information and terminate the child's account. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your personal data is primarily processed and stored in the United Kingdom and European Economic Area. If we transfer data outside these regions, we implement appropriate safeguards, such as Standard Contractual Clauses, to ensure your data is protected.

12. Third-Party Links

Our website may contain links to third-party websites, including our social media pages (Instagram, Facebook, TikTok) and the GiftPro voucher platform. This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party services before providing your information.

13. Marketing Communications

We only send marketing communications, newsletters, and promotional content to users who have explicitly opted in. You can unsubscribe from our newsletter at any time by:

• Clicking the "unsubscribe" link in any email we send
• Updating your preferences on our website
• Contacting us directly using the information in Section 14

14. Contact Us

15. Supervisory Authority

If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Email: casework@ico.org.uk
• Phone: 0303 123 1113

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy.

you are accepting the restaurant terms and conditions below: